This has been my motto for 2013 .... quite a challenge if you put it into practice honestly.
Sometimes, the easy way to fix admin. problems seems to be a quick fix solution, BUT foundations still need to be laid.
Companies choosing quick fix solutions more often than not, find themselves in difficulties within about 6 months, and then they crisis manage the next quick fix and thus, the quick fix cycle begins.
Companies don't seem to monitor the monetary value of poor administration, and it therefore is not looked as a contributing factor to "losing money" or reduced profits within the company.
Questions should be asked like:
- How many errors are people making during the administration process?
- What time value can be placed relating to the above errors having to be corrected?
- What cost or penalty is there due to the error being made?
- How does poor administration affect our integrity as a business?
- What value can be placed on this "affected" integrity?
- What value can be placed on a frustrated customer not giving more business due to poor administration?
Why is this I wonder? Any thoughts out there?