I am amazed at how much business is really done via email and feel horribly frustrated at not being able to communicate well with customers and I don't even want to think about potential customer loss!
We are a small business and rely on service providers to handle certain aspects of our requirements within the business realm, how frustrating it is not to be a "computer boff", and be able to answer back or ask pertinent questions of our IT provider .. And above all get satisfactory answers.
What's the answer here?
Running out and getting a computing degree will take too long, can't afford to get another "expert" in to argue the point and cannot contain myself anymore....a fuse is about to pop.
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